Bryan, Garnier & Co acts as Sole Financial Advisor to SaaS digital customer platform vendor Dimelo on its sale to Nasdaq-listed RingCentral

Bryan, Garnier & Co acts as Sole Financial Advisor to SaaS digital customer platform vendor Dimelo on its sale to Nasdaq-listed RingCentral

News published on October Thursday 18, 2018
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Context

Founded in 2006 in France, Dimelo is a leading SaaS digital customer engagement platform with a 40%+ growth profile. 

The company’s AI-based smart routing engine enables agents to efficiently manage customer interactions across digital channels via a single interface. Its digital footprint, one of the most extensive in the industry, includes mobile and in-app messaging, social media, live chat, email, and community forums. 

Dimelo is deployed by leading global organizations such as Allianz, AXA, BNP Paribas, ENGIE, Orange, and Telenor, spanning multiple industries including telecom, financial services, insurance and retail.

With this acquisition, RingCentral, a Nasdaq-listed leading provider of global enterprise cloud communication and collaboration solutions, integrates a product that enables companies to improve customer interactions by delivering world-class experiences across multiple digital channels.

Transaction highlights

Bryan, Garnier & Co acted as Sole Financial Advisor to the shareholders of Dimelo in their search for an acquirer. 

A dual track process was organized involving funds as well as large international strategic buyers. 

This marks another landmark transaction for Bryan, Garnier & Co’s recent software deals including Five Arrows’ equity investment in CBA Informatique, the acquisition of Maincare Solutions by Montagu or the sale of Prima Solutions to Carlyle and the subsequent bolt-on acquisition of Icod.

About Dimelo

Dimelo is a leading cloud-based digital customer engagement platform. The Dimelo platform centralizes management of all digital channel interactions including mobile and in-app messaging, social media, live chat, email, and community forums, and distributes them automatically to agents based on availability, skills, language, customer profile and more. Dimelo is headquartered in Paris, France.

(www.dimelo.com)

About RingCentral

RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, USA and has offices around the world.

(www.ringcentral.com)

About Bryan, Garnier & Co

Bryan, Garnier & Co is a European, full service growth-focused independent investment banking partnership founded in 1996. The firm provides equity research, sales and trading, private and public capital raising as well as M&A services to growth companies and their investors. It focuses on key growth sectors of the economy including Technology, Healthcare, Consumer and Business Services. Bryan, Garnier & Co is a fully registered broker dealer authorized and regulated by the FCA in Europe and the FINRA in the U.S. Bryan, Garnier & Co is headquartered in London, with additional offices in Paris, Munich, Zurich and New York. The firm is a member of the London Stock Exchange and Euronext.

(www.bryangarnier.com)

Deal team

Thibaut De Smedt
Partner 
TMT Investment Banking
T: +33 1 56 68 75 75 

Falk Müller-Veerse 
Partner 
TMT Investment Banking
T: +49 89 242 262 66

Marc-Antoine Janny 
Director
TMT Investment Banking
T: +33 1 56 68 75 05

Frans-Matthis Pleie
Director
TMT Investment Banking
T: +49 89 242 262 61

Olivier Perraudin 
Senior Advisor
TMT Investment Banking
T: +32 2 361 57 67 


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