Context

Founded in 2006 in France, Dimelo is a leading SaaS digital customer engagement platform with a 40%+ growth profile.

The company’s AI-based smart routing engine enables agents to efficiently manage customer interactions across digital channels via a single interface. Its digital footprint, one of the most extensive in the industry, includes mobile and in-app messaging, social media, live chat, email, and community forums.

Dimelo is deployed by leading global organizations such as Allianz, AXA, BNP Paribas, ENGIE, Orange, and Telenor, spanning multiple industries including telecom, financial services, insurance and retail.

With this acquisition, RingCentral, a Nasdaq-listed leading provider of global enterprise cloud communication and collaboration solutions, integrates a product that enables companies to improve customer interactions by delivering world-class experiences across multiple digital channels.

About Dimelo

Dimelo is a leading cloud-based digital customer engagement platform. The Dimelo platform centralizes management of all digital channel interactions including mobile and in-app messaging, social media, live chat, email, and community forums, and distributes them automatically to agents based on availability, skills, language, customer profile and more. Dimelo is headquartered in Paris, France.

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About RingCentral

RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, USA and has offices around the world.

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Thibaut De Smedt

Investment Banking

Marc-Antoine Janny

Investment Banking

Falk Müller-Veerse

Investment Banking

Frans-Matthis Pleie

Investment Banking

Deal Team

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