Context

EasyVista is a global provider of intelligent service automation solutions for enterprise service management and self-help. Using ITSM, Self-Help, AI and Micro Apps, it helps companies improve employee productivity, reduce operating costs and increase customer satisfaction.

Ranked for the past nine years by industry analysts as one of the most innovative ITSM vendors, EasyVista is benefitting from a favourable long-term trend driven by customer service automation and the consumerization of back-end applications.

EasyVista’s acquisition of Goverlan will position it as a leader in service management and will broaden its software capabilities and reach in global and North American markets. The acquisition also plays an important role in EasyVista’s 2025 strategic make-or-buy goals.

EasyVista aims to double its revenue to enable exponential growth and development as part of its 2025 strategic plan. The acquisition of Goverlan will add 1,600 customers, mainly in North America, doubling EasyVista’s existing global installed base.

This acquisition was financed by BlackRock, which is also providing an additional credit facility to capture other opportunities in a market that continues to consolidate. Further opportunities to strengthen EasyVista’s offerings and increase the value for its customers are already being assessed in France and the US.

About EasyVista

EasyVista is a global software provider of intelligent service automation solutions for enterprise service management and self-help. Leveraging the power of ITSM, Self-Help, AI, and Micro Apps to create customer-focused service experiences, EasyVista has helped companies improve employee productivity, reduce operating costs, and increase customer satisfaction.

Today, EasyVista helps 1,500+ enterprises around the world to accelerate change, empowering leaders to better serve their employees and customers across financial services, healthcare, education, manufacturing and other industries.

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About Goverlan

Goverlan was founded in the late 90s in New York City with a goal to build software that solves help desk pain points. Goverlan is a leader in Remote Support and IT Management Software and is used by customers in over 110 countries and 17 industries.

Goverlan enables IT teams to support desktops and servers in real time, without user interruption via background systems management, IT process automation, and secure remote desktop access. Goverlan Reach is a self-hosted software-based solution that can be implemented in minutes with minimal requirements.

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Greg Revenu

Investment Banking

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Jonathan Bohbot

Investment Banking

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Paul Wertheimer

Investment Banking

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Deal Team

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