Context

EasyVista is a global provider of intelligent service automation solutions for enterprise service management and self-help. Using ITSM, Self-Help, AI and Micro Apps, it helps companies improve employee productivity, reduce operating costs and increase customer satisfaction.

Ranked for the past nine years by industry analysts as one of the most innovative ITSM vendors, EasyVista is benefitting from a favourable long-term trend driven by customer service automation and the consumerization of back-end applications.

EasyVista’s acquisition of ServiceNav by Coservit will further position it as a global leader in IT service management by delivering an end-to-end observability and service experience management solution. The acquisition also plays an important role in EasyVista’s 2025 strategic make-or-buy goals.

EasyVista aims to double its revenue to enable exponential growth and development as part of its 2025 strategic plan.

ServiceNav’s integration with EasyVista provides a proactive and predictive, end-to-end digital service management experience. This will result in a reduction in system unavailability and a boost in productivity for users, which directly impacts the business’ value streams.

This acquisition was financed by BlackRock’s European Middle Market Private Debt team, who is also providing additional financing to capture other opportunities within a market that continues to consolidate. Future opportunities are under review and could be completed by the end of the year.

About EasyVista

EasyVista is a global software provider of intelligent solutions for enterprise service management, remote support, observability, and self-healing technologies. Leveraging the power of ITSM, Self-Help, AI, background systems management, and IT process automation, EasyVista makes it easy for companies to embrace a customer-focused, proactive, and predictive approach to their service and support delivery.

Today, EasyVista helps over 3,000+ enterprises around the world to accelerate digital transformation, empowering leaders to improve employee productivity, reduce operating costs, and increase employee and customer satisfaction across financial services, healthcare, education, manufacturing, and other industries.

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About Coservit

Coservit’s flagship technology ServiceNav is a next generation SaaS monitoring and AIOps platform that measures and manages the availability of IT services. Using AI technology, ServiceNav enables customers to manage their hybrid IT environments in a proactive and predictive way.

With over 100 MSP partners and 5000 indirect customers (SMEs and Enterprise) internationally, Coservit’s culture of innovation and customer engagement has made them stand out in the industry. With multiple integrations and technological partnerships with the leading vendors in IT, ServiceNav is able to meet the observability challenges of its customers.

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Greg Revenu

Investment Banking

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Jonathan Bohbot

Investment Banking

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Paul Wertheimer

Investment Banking

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Deal Team

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